The Questyle App is a software-and-hardware integrated product provided by Questyle Media Culture Co., Ltd. (“we,” “us,” or “our”). Depending on the connection method, compatible hardware may include Bluetooth devices, Wi-Fi devices, USB devices, and other supported devices (collectively, “devices” or “hardware”). We value the protection of your personal information and privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use our products and services, and how you may manage such information.
1. Information We Collect and Use
1.1 Information You Provide
Feedback information: When you use feedback or support functions, you may voluntarily provide information such as a problem description, device model, issue type, contact details, and any images, videos, or logs you choose to upload. We use this information only to analyze issues, troubleshoot problems, contact you, and improve our products and services.
1.2 Information We Obtain When You Use the Services
Log information: When the App encounters an error, abnormal behavior, or crash, or when you voluntarily upload logs, we may collect relevant runtime logs, operation logs, and service logs. Such information may be uploaded to our servers or temporarily stored locally for diagnostics, troubleshooting, and service stability analysis.
Local storage information: Audio cache files, settings, and related information may be stored in a local database or local storage space in order to provide the relevant functions.
Wi-Fi information: When you use Wi-Fi device setup, network connection, or related functions, we may obtain information about the Wi-Fi network currently connected to your device and a list of nearby available Wi-Fi networks for device discovery, network configuration, and connection.
Bluetooth connection information: When you use Bluetooth device discovery, connection, or management functions, we may obtain information such as the Bluetooth device name, connection status, pairing status, and signal strength for device discovery, connection, and management.
USB device connection information: When you connect a compatible device via USB, we may obtain information such as the device model, connection status, and firmware version for device identification, feature control, firmware updates, and troubleshooting.
Device status and configuration information: When you use device control functions, we may read or record information such as connection status, operating mode, firmware version, and relevant feature settings to display device status, perform your instructions, and provide device services.
Device and network information: We may collect Android ID, IP address, terminal device model, operating system version, App version, network connection status, and network quality data for device identification, feature operation, diagnostics, and service stability analysis.
Software and firmware update information: We obtain the App version and firmware version of connected devices in order to check for updates, notify you of available updates, and provide update services.
1.3 Device Permissions
Location permission: Where required by the relevant operating system version, this permission is used to add and configure Wi-Fi devices and to obtain the currently connected Wi-Fi information and nearby available Wi-Fi networks for device discovery, setup, and connection.
Storage or photo permission: Where required by the relevant operating system version, this permission is used to read local music, images, or videos that you actively select for functions such as local music playback or feedback.
Camera permission: Used for functions that require the camera, such as scanning a QR code to add a device.
Bluetooth permission: Used to discover, connect to, and manage Bluetooth devices and to obtain Bluetooth connection information necessary to provide the relevant functions.
You can manage or disable these permissions in your device settings. Disabling a permission may prevent the corresponding function from working properly, but it will not affect functions that do not depend on that permission.
2. Information Storage and Security
We retain personal information only for as long as necessary to achieve the purposes described in this Privacy Policy or for the period required by applicable laws and regulations. Personal information collected and generated within the People’s Republic of China will be stored in China as required by applicable law. If personal information needs to be provided outside China, we will fulfill the obligations required by applicable laws and regulations.
We take security measures appropriate to the sensitivity of the information, including access controls, encrypted transmission, and other technical and organizational measures, to reduce the risk of loss, misuse, unauthorized access, or disclosure.
3. Sharing, Transfer, and Public Disclosure
3.1 Sharing
Except as otherwise required by law, necessary to fulfill legal obligations, or with your explicit consent, we will not share your personal information with third parties. Where it is necessary to entrust a third party to process personal information in order to provide services, we will comply with applicable legal requirements and require the third party to take appropriate personal information protection measures.
3.2 Transfer
We will not transfer your personal information to another company, organization, or individual unless we have obtained your explicit consent or applicable law provides otherwise. If personal information is transferred due to a merger, division, restructuring, asset transfer, or similar transaction, we will notify you as required by law and require the recipient to continue protecting your personal information in accordance with applicable law and this Privacy Policy.
3.3 Public Disclosure
We will publicly disclose your personal information only with your separate consent or where required by applicable law, legal procedures, litigation, or a competent authority acting in accordance with law.
4. Your Rights Regarding Personal Information
4.1 Access, Correction, and Supplementation
You may use relevant functions provided in the App, or contact us through the methods listed in this Privacy Policy, to request access to, correction of, or supplementation of your personal information in accordance with applicable law.
4.2 Deletion
Where provided by applicable law, you may request deletion of your personal information, including in the following circumstances:
1) the processing purpose has been achieved, cannot be achieved, or the processing is no longer necessary to achieve the purpose;
2) we cease providing the relevant product or service, or the retention period has expired;
3) you lawfully withdraw your consent;
4) we process personal information in violation of applicable laws, regulations, or our agreement with you;
5) other circumstances provided by applicable law.
If a legally required retention period has not expired, or deletion is technically difficult to achieve, we will stop processing the personal information except for storage and the implementation of necessary security measures, as required by applicable law.
4.3 Withdrawal of Consent and Permission Management
For personal information processed on the basis of your consent, you may withdraw your consent in accordance with applicable law. You may also disable relevant permissions in your device settings. Withdrawal of consent or disabling a permission does not affect the validity of personal information processing carried out before the withdrawal.
5. Personal Information of Minors
We take the protection of minors’ personal information seriously. Minors should use the App and related services under the guidance and with the consent of their guardians. Where applicable law requires guardian consent before processing a minor’s personal information, we will process such information in accordance with applicable legal requirements and apply appropriate safeguards.
6. Changes to This Privacy Policy
We may update this Privacy Policy in response to changes in laws and regulations, product functions, or services. If a change materially affects your personal information rights and interests, we will notify you through a prominent in-App notice, pop-up, or other reasonable means. Where applicable law requires us to obtain your consent again, we will do so separately.
7. How to Contact Us
If you have any questions, comments, suggestions, or complaints regarding this Privacy Policy or our handling of personal information, please contact us as follows.
Email: selina.zheng@questyleaudio.com
Under normal circumstances, we will respond to your request within 15 business days.